How not to respond to criticism

Joshua Topolsky:

To be as succinct as possible, recently both Gruber and Marco have accused (yes Marco, you made an accusation about us, no matter how dumb you play it in your Tweets) The Verge of covering products which resemble or outright boost the industrial design of an Apple product then purposefully withholding mention of this fact for some kind of gain. To be crystal clear, they are suggesting that we are covering products which look like an Apple product, but avoid mentioning that they look like an Apple product on purpose. They’re suggesting we have ulterior and possibly nefarious motives.

And this is how you don’t respond to criticism. I understand where Joshua is coming from and his heart is in the right place, but he comes across as so thin-skinned that any criticism of The Verge is met with what can only be described as overly-defensive deflection. No-one is suggesting that The Verge were being bought off. The concern was that the similarities were so obvious, how could they not mention them? Their own readers were saying the same.

What Joshua should be doing is addressing the criticisms instead of turning it into more than it is (though I hope he doesn’t respond to them like he did Marco and John); it’s as though he’s deflecting. If he took a good look at some of the comments on The Verge’s post on the Spectre One, they also question why The Verge made no reference to the similarities.

After the tirade he posted above, I’ve unsubscribed to both The Verge RSS feed and The Vergecast podcast. It’s a shame as the site on the whole is great and Nilay Patel’s coverage of the Apple vs Samsung trail was excellent.

But if this is how Joshua and The Verge deal with criticism then I’d rather get my tech news and reviews elsewhere.